Terms of Service

Waiver of Liability and Hold Harmless Agreement

I understand and acknowledge that Rancho Paraiso de Sorrento is not a licensed therapist, but rather a mental wellness coaching program that incorporates equine-assisted activities to promote stress reduction and personal growth. By participating in the program, I hereby agree to the terms and conditions outlined in this waiver and hold harmless agreement.

Assumption of Risks:

I acknowledge that participating in equine-assisted activities involves certain inherent risks, including but not limited to:

a. Interacting with horses, which are animals that can be unpredictable in nature.

b. The potential for physical or emotional discomfort, stress, or anxiety during coaching sessions.

c. The potential for physical injury resulting from interactions with horses or participation in activities on the premises.

 I voluntarily assume all risks associated with my participation in the mental wellness coaching session or program and agree to take full responsibility for any physical or emotional outcomes that may occur during or after the sessions.

Release and Waiver:

In consideration of being allowed to participate in the mental wellness coaching program, I hereby release, waive, discharge, and covenant not to sue Rancho Paraiso de Sorrento, its officers, employees, volunteers, agents, and representatives from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or harm, including but not limited to bodily injury, emotional distress, or property damage, which may be sustained by me during or as a result of my participation in the program.

Indemnification:

I agree to indemnify and hold harmless Rancho Paraiso de Sorrento from any and all claims, actions, suits, costs, expenses, damages, or liabilities, including attorney's fees and court costs, arising out of or related to my participation in the mental wellness coaching program or being injured on the grounds of the property.

Personal Responsibility:

I understand and acknowledge that the mental wellness coaching session or program is not a substitute for professional therapy or counseling services. I take full responsibility for my own mental well-being and understand that the coaching sessions are designed to support personal growth, stress reduction, and self-awareness through interactions with horses.  

Medical Considerations:

I certify that I am physically and mentally fit to participate in the mental wellness coaching program. I understand that it is my responsibility to consult with a medical professional or therapist regarding any pre-existing physical or mental health conditions that may affect my participation in the program.

Photographic Release:

I grant Rancho Paraiso de Sorrento the right to use any photographs or videos taken during the coaching sessions for promotional and educational purposes, without compensation or additional consent.

I have read this waiver and hold harmless agreement, fully understand its contents, and voluntarily agree to its terms. I acknowledge that by signing this agreement, I am releasing certain legal rights that I or my heirs, executors, administrators, or assigns may have against Rancho Paraiso de Sorrento. 

Cancellation Policy

We understand that plans can change, and we want to accommodate our clients as best as possible. However, please note that cancellations can have an impact on our business. Therefore, we have established the following cancellation policy:

For individually booked sessions:

Please cancel at least 7 days before your scheduled arrival date to receive a full refund.

If you cancel between 48 hours and 7 days before your scheduled arrival date, you will receive a 50% refund.

If you cancel your reservation less than 48 hours before your scheduled arrival date, no refund will be issued. However, we understand that unforeseen circumstances may arise, and we want to offer you the opportunity to reschedule your visit. If you are unable to make it on your scheduled date, you may use your payment as credit towards a future visit within the next 3 months. To exercise this option, you must contact us directly.

For “Unplugged Retreats / Packages”. Since we do not keep a wait list of people to fill last minute cancellations and this impacts business, we maintain the same cancellation policy as we have with VRBO to be consistent. Therefore, we allow a 100% refund 14 days before check-in and 50% refund 7-14 days before check-in. Otherwise, there is no refund.

We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or concerns, please don't hesitate to contact us.